GrabwiseSupport
Questions, problems or ideas – we read every message.
Contact us
Email support@grabwise.co.uk. You'll get an automatic reply with a reference number straight away, and an answer from us as soon as we can – usually within two working days.
From the app, the quickest way is Settings › Help & feedback › Report a problem or Suggest an idea: it fills in your app version and a random support ID, which helps us find what went wrong. It never includes the names of your items or your documents.
Email supportCommon questions
How do I move my kit to a new iPhone?
Use Settings › Data › Export the inventory and choose JSON, then on the new device use Import and choose that file.
A photo was read wrongly
Check and correct the details before saving – Grabwise always lets you review them. A closer, sharper photo of the label or the nutrition panel usually helps. If it keeps happening, tell us which product.
How do I delete my data?
Settings › Data › Delete everything removes your kit, documents, contacts, notes and settings from the device. To have support emails or your mailing-list address deleted, email us.
Do I need an account?
No. Grabwise works without an account, and your information stays on your device. See our privacy policy.